Track 1: Digital Services, Citizen Experience and AI 

The Digital Services, Customer Experience & AI Innovation track focuses on making government services easier to access, navigate, and trust. As California advances digital identity, human-centered design, and AI-enabled service delivery, agencies are rethinking how technology, data, and feedback can reduce friction across complex resident journeys.Sessions will explore accessible and inclusive service design, digital identity and privacy, modern service delivery platforms, connected customer journeys, and the responsible use of AI to improve experiences for residents and public servants. Attendees will gain actionable approaches for connecting fragmented systems, reducing administrative burden, improving accessibility and responsiveness, and delivering digital services that balance personalization and innovation with privacy, transparency, and public trust. 

Track 2: Technology, Data, and AI Integration

The Technology, Data & AI Integration track explores how California agencies can move from AI pilots and individual modernization efforts toward secure, responsible, enterprise-scale transformation. As AI becomes increasingly embedded in government operations, success will depend on the data, infrastructure, governance, and workforce capabilities needed to turn emerging technology into measurable outcomes.Sessions will examine California’s evolving data and AI operating model, responsible GenAI adoption, AI-ready data and infrastructure, and the transition from governance frameworks to execution. Attendees will gain practical strategies for scaling AI safely, strengthening data quality and cross-agency collaboration, modernizing technology environments, and building the organizational capabilities needed to sustain innovation across government. 

Track 3: AI Cybersecurity, Strategy, Risk and Governance

The Cybersecurity & Digital Defense track explores how California is rethinking cyber resilience in the AI era, as artificial intelligence transforms both how government defends its systems and how threats are created, scaled, and executed. As agencies expand their use of AI, cloud, connected data, and digital services, cybersecurity must evolve alongside innovation to protect critical systems, sensitive information, and public trust.

Sessions will examine AI-enabled threats and defenses, securing AI systems and data, identity and access management, cloud security, zero trust, and the evolving priorities of Cal-Secure 2.0. Attendees will gain practical strategies for managing emerging AI risks, using new technologies to strengthen threat detection and response, and embedding security into AI adoption and digital transformation from the start—building a more resilient and trusted government in an increasingly AI-driven environment.