Track 1: Digital Services, CX, and AI Innovation
For executives in Digital Services, Customer Experience, and Service Design. Explore how to deliver intuitive, inclusive and citizen-centred services through human-centred design, digital tools, and responsible automation. Designing intuitive, inclusive and impactful services: this track explores how public sector leaders are reimagining services around the real-world needs of citizens. Through human-centred design, digital innovation, and the strategic use of automation and AI, we’ll examine how to deliver more connected, personalised and inclusive experiences. From productivity and accessibility to quality and trust, join us as we explore the tools, mindsets and strategies shaping the next generation of public service delivery.
Track 2: Technology, Data, and AI Integration
For leaders in Technology, Data, ICT, Architecture and Transformation. Learn how to modernise systems, embed AI, and leverage data to drive smarter, faster and more resilient government operations. Building the digital intelligence and infrastructure that powers modern government: this track brings together technology, data and automation as the engine room of public sector transformation. With a focus on practical enablement, we’ll explore how government leaders are modernising legacy systems, embedding AI into operations, and using data to unlock smarter, faster decisions. From foundational platforms and interoperable systems to responsible AI and scalable data approaches, this stream showcases how integrated tech and data strategies can drive performance, innovation and resilience across the sector.
